Get help with a payment or refund
Who to contact about a charge, purchase or missing reward.
Updated
Start with the creator
The creator is the seller for memberships and shop purchases on their website. Contact them about a refund, a missing physical reward or benefits that were not delivered. Include the purchase date and enough information to locate the order.
Refunds are decided by the creator who sold the membership or product. Check the refund policy on their site, usually linked at the foot of each page.
If your membership mails you something, Your account on their site shows the address it goes to and whether each month has shipped.
Ask Drate for help
If you cannot resolve the issue with the creator, contact us. Send the creator’s site address, your account email and the date and amount of the charge. Do not send your full card number or security code.
Stop future membership payments
If you no longer want a recurring membership, cancel it from your account. A refund request alone does not cancel a renewal.