Contact Drate support

Talk to us

Email support@drate.app. You do not need to create a separate help-center account.

If you run a site, you can also write to us from your dashboard with the Message Drate bubble. A person reads and answers it, and you can add a screenshot or a file.

To help us find the problem, include:

• The email address on your Drate or member account.
• The creator’s website address and the page where the problem happened.
• What you tried to do and what happened instead.
• The error message or a screenshot, with any sensitive details hidden.

Do not send passwords, sign-in codes, private keys or full payment card details.

Purchases and creator benefits

For refunds, shipping or a question about a creator’s work, contact that creator first. They run the membership or shop and can usually answer those questions directly. If you cannot resolve it with them, tell us what happened and we will help.

Report a policy concern

Include a direct link to the content and explain your concern. Reports about AI-generated work are reviewed in context, as our AI policy explains; a report or an automated detector’s score alone does not establish a violation.